FAQs about GovHK Online Services

From now on, no pre-registration is required for using LCSD Leisure Link Internet Booking Service. You can simply use your HKID Card No. to make online facility booking / enrol leisure activities.

To login to use the service, non-registered patron should enter HKID Card no. and Date of Birth while registered patron should enter Leisure Link Number and Password.

Registered patron can further make use of the personalized version to create booking profiles so as to make a booking swiftly without entering the details repeatedly.

To register as LCSD Leisure Link patron, please [click here] or contact LCSD at 2314 7702 from 7:00am to 9:00pm, Monday to Sunday. For general enquiries, you may also contact LCSD through 2314 7702 during office hours or email to enquiries@lcsd.gov.hk

No, you can use the LCSD Leisure Link service right away with your current Leisure Link Number and password (in the form of your birthday month and date, MMDD).

The Leisure Link number is the 6-digit Sportix number that you can find in the Sportix confirmation letter, or the 14-digit number in the Leisure Link Card sent from LCSD.

Please contact LCSD by the following means:

Telephone enquiry: Please call the LCSD Telephone Enquiry Centre from 7:00am to 9:00pm, Monday to Sunday at 2314 7702. You will be required to provide your name, Identity Card number, contact number and address. After verification, you will be given your Leisure Link number and password.

Fax: Please fax your name, Identity Card number, contact number and address to LCSD Telephone Enquiry Centre at 2377 4066, stating "Request to redeem Leisure Link Number". You will be receiving the Leisure Link Number in 10 working days. If you would like to receive the Leisure Link Number and password via telephone, please state in the fax.

If you want to change the number and password, please call LCSD Leisure Link enquiry hotline from 7:00am to 9:00pm at 2314 7702 or email to enquiries@lcsd.gov.hkfor enquiries.

No, if you want to be a LCSD patron, please [click here] to register on-line

Please call LCSD Leisure Link enquiry hotline from 7:00am to 9:00pm at 2314 7702 or email to enquiries@lcsd.gov.hk for enquiries.

It's simple. Your HKID card no. is all you need to come to LCSD web page, enter the Leisure Link service and book leisure facilities. After you make the payment, print the Acknowledgement Page to complete the transaction.

No. Since you have already paid for the booking, it cannot be changed or cancelled.

After completing the transaction, always remember to print the "Acknowledgement Page" and present it at the venue together with the identification document when using the facility or at the commence of the programme.

The earliest facility booking date is 30 calendar days at most in advance (including the booking day). For example, if today is 1 December, 2007, the earliest booking date is 30 December 2007.

You can now use the "Enquire Facility Booking Situation" function of Leisure Link to preview the availability of time sessions within 31 days from today.

Yes, it reflects the real time status on the availability of timeslots.

Each person can book a maximum of 4 sessions during non-peak hours, and 2 sessions for peak hours. While for water sports facilities, each person can book a maximum of 6 sessions. In each session, you can only book 1 facility or 1 venue.

On-line Programmes Enrolment is only applicable to fee-charging activities for individuals. It is not applicable to group activities, activities free of charge, competition, one-day event, and programmes which places are allocated by balloting.

You can access the LCSD website to search for the information for a particular activity. [click here]

According to the requirements of the Leisure and Cultural Services Department, any persons aged 18 or above, with proven water sports qualifications can hire the sailing dinghies, windsurfing boards and kayaks from the water sports centres for self-practice. Participants must provide relevant certificates and water sports activity log book for verification by centre staff.

As the opening hours for water sports center is normally from 8:30am to 5:00pm, there will not be any evening sessions available for booking. To check details of the opening hours, please [click here].

Details of the programmes will be updated at the latter half of each month. For example, a programme commencing in August starts enrolment in July, the programme details will be available after mid June. You can use Leisure Link Internet Booking Service and perform the search function to view the programme details.

For facilities booking on the latest available date, you can start your booking at or after 7:00a.m.. For leisure programmes enrolment, you should enter the system on the first day of enrolment at or after 8:30 a.m. (Please refer to the 'Transaction Date and Time' showed on the instruction page of the application.)

To refresh the 'Transaction Date and Time' and obtain the latest information, you must re-enter this application.

You may have entered the system too early. Please click "exit application" and re-enter the system again in order to get the updated information.

In case of payment process is not yet started, you can click “Reprocessing Outstanding Record(s)” to continue payment process for the unpaid booking.

However, if the payment process is started, the information you submitted earlier has not been confirmed. You may try again after 15 minutes.

When you select a particular programme, the system will automatically check against the real time quota left. If places are still available, you can proceed with the enrolment procedure, otherwise, message of no place left will be displayed.

If the time allowed for your application session expires (i.e. 15 minutes), you will encounter the 'You have reach the 15 min time limit to operate our system. Please close all browser and try again. [573-E-2023]' error message. You would then need to restart the whole process.

To check the transaction status, you can click to use the Transaction Status Enquiry. Simply enter your 16-digit Reference Number to start your enquiry.

If you want to apply for concessionary rate, you can do so on the confirmation page before payment. Players may be required to produce their identification document for verification at the check-in counter before entering the facilities and during the booked session on the day of play.

You can reprint the Acknowledgement Page for transactions done within 30 days by using the Reprint Acknowledgement Function of Leisure Link Internet Booking Service. Or you can still use the facility / join the programme by presenting your identification document when arriving at the venue.

Recreation and Sports facilities will be closed on the issue of tropical cyclone signal No.8 or at the discretion of the management when, in its opinion that the facilities are unsuitable for use from safety or operation point of view. If you have used the facility for less than half of the booked hour/session under the above circumstances, you can apply for reallocation of another session at the original venue. Application for reallocation of the facility should be made within 30 days inclusive of the day of the original booking, and this alternative date should be within 60 days from the date of the original booking.

No. The on-line booking process will only be treated as complete after successful on-line payment.

You can choose to pay by VISA, MASTER and PPS for online booking.

If you want to use PPS, you need to have a PPS Internet Account beforehand.

This is only to remind that your browser may not support the unique Chinese characters defined in Hong Kong Supplementary Character Set (HKSCS). Therefore, some unique characters may not be entered, displayed or processed by the application. However, you can still press "Continue" to access the service.

To protect sensitive data exchanged between your browser and the system, you must download the 128-bit encryption pack to use Leisure Link.

You have probably opened more than one browser window for accessing the same service. To ensure fairness, multiple access is not allowed.

You need to install a new version of Java Virtual Machine (JVM), please [click here] for details.